Eligibility for Enrollment
Children between the ages of 6 weeks and 6 years old are eligible for enrollment. Children need not be toilet trained, unless enrolled in a ski program. Please bring a fully stocked diaper bag if needed. Infants (12 months and under) need to have their own food supplied. Children with special needs will be assessed on an individual basis prior to registration or reservation. Children need to be socially and emotionally ready for a day care program.
What to Bring:
• Snowsuit or Ski Pants & Jacket
• Sweater & Hat
• Turtleneck
• Eye Protection & Sunscreen (already applied)
• Waterproof Mittens
• Warm Snow Boots
• Blanket for rest time
• Dry Change of Clothes * Diaper Bag stocked with diapers and wipes (if needed)
• Extra Shoes & Socks * Specialty foods (formula, infant food, or dietary needs)
Ratios of Staff to Children
Heavenly Child Care is licensed by the State of California to operate at a 1:4 (Infants & Toddlers) or 1:12 (for Preschoolers) ratio of staff to children. We keep a 1:3 ratio for infants and toddlers (ages 6 weeks to 30 months), 1:6 ratio for preschoolers (ages 2.5 to 6 years), 1:4 for Ski /Play clinics, & 1:5 for Half & Half Ski clinics. The Nanny for a Day program offers 1:1 care. Our Infant/Toddler program has a classroom enrollment size of 12 children and the Preschool classroom can have up to 32 children enrolled.
Cancellation Policy
Heavenly Child Care requires a 48-hour cancellation or change notice. Without a full 48-hour notice you will be charged a $75 service fee. Same day cancellations or any no call no shows for any reason, including weather or illness, will be charged the full amount of each child's reserved program.
Weather Policy
Weather can be very unpredictable. There are no refunds due to weather conditions. If your reservation is specifically dependent upon snow conditions please keep in mind the 48-hour cancellation policy still applies, regardless of the weather, as there are many other Tahoe activities you could participate in while we are still providing care for your children.
Late Fee Policy
Late fees may be assessed at $1.00 a minute past your child's designated pick up time. Thank you for your cooperation.
Sick Policy
If your child is sick, he or she will not be allowed to attend Child Care. Children must be 24-hour fever free. They must also be clear of congestion and infection. Signs and symptoms that exclude a child from attending the program may include but are not limited to: colored mucous, excessive diarrhea, fever, change in behavior, lethargy. If children show signs of illness while enrolled, parents will be contacted to pick up their children early.
Nutrition & Food Service
We provide nutritious snacks & lunches for your children. Children under 12 months of age should have their food provided by the parents. Mothers may come to the center at any time to breastfeed their infants or toddlers. Breast milk and formula needs to be supplied by the parents. Specialty food items may be brought in for children with allergies.
Heavenly Child Care is a CA State licensed program (facility numbers: 093604118, 093604119).