When do your resorts open for the winter?

The targeted opening date for Heavenly Ski Resort is November 22nd, 2024. For up to date information, please visit our Hours of Operation page. 

Is there a height or age requirement or limit to your activities?

There is no specific height or age requirement for lift loading, but as per the responsibility code, prior to using any lift, you must have the knowledge and ability to load, ride and unload safely. This includes the carpets. 

Is childcare offered and how can I make a reservation?

Heavenly provides care for children ages 6 weeks to 6 years, with an optional ski component for children ages 3 & 4 years.  Please visit our daycare site.

Do you allow service animals?

Service animals and pets are allowed in our base area, however, neither are allowed on our ski lifts. 

Do you allow dogs on the gondola?

Dogs are not permitted on the Heavenly Gondola or any other lifts.  

How do I cancel or change the date of my lift ticket?

If more than seven days before your first planned day, please call or email us; If less than seven days, please call us at 970-754-0005 to allow adequate time to make this change. If you have already arrived at your resort, or if it is the day you would like to ski, please feel free to stop by any ticket window to make your changes. All lift ticket change pricing will be for the date of request regardless of when the ticket was purchased. For example: if a ticket is purchased with advanced ticket pricing and then changed inside of 7 days of the start date, the pricing will not receive advanced ticket pricing.

Do you offer an early bird "First-Tracks" Program?

No we do not.

Where can I view mountain cams?

To view our mountain cams, click here

Billing questions?

Call 1-800-Heavenly, or visit a Pass/Guest Service Office(s)

What winter activities do you offer?

Heavenly offers sightseeing on our Gondola located in the Heavenly Village.  Please visit the Winter Activities page for more information and if we would have more activities depending on weather.  

Is night skiing included in my pass or lift ticket?

We do not offer night skiing at Heavenly.   

Is a lift ticket included in my ski lesson?

Yes if purchased as a bundle (i.e not a passholder getting a lesson only or lesson/rental only) 

Where can lessons be reviewed and booked?

Heavenly offers a variety of lessons for all skill levels including private and group lessons for children and adults. To view all lesson options please visit HERE 

I am not seeing availability online, is there a waiting list we can be added to?

We do not have a waitlist. Guests make changes/cancellations to their reservations, so continue to check the website for availability.

I need to change the date of my ski school, how can I do that?

Please call us at 1-800-Heavenly Option 3

How can I cancel my ski school?

Please call us at 1-800-Heavenly Option 3 

Do I need a reservation?

Lift tickets, rentals and lessons are inventoried products that sometimes sell out. We encourage purchasing these products in advance. Reservations are not required for skiing or riding with your Epic Pass.

I bought my pass/ticket, now what?

Passes are shipped to your home address. If you receive it in the mail, you can head straight to the lift! If you didn't receive it in the mail, head to any pass office at any of our base locations. If you have an old pass on the same account, you can reactivate the card at a ticket office. For tickets that are shipped, if purchased far enough in advance, tickets can be loaded to your previous card if you have one, or can be picked up at the ELTP (Express lift ticket pick up) line. If you need rentals, please order on line in advance or visit our rental shops.

How to check if my pass has access to specific resort?

Please go to EpicPass.com, and then to “Passes” (top left) on the Epic Pass homepage. Then click on your specific pass and scroll down to “Resort Access.” Please read carefully, as all passes provide specific access, and can have restrictions involving both resorts and active dates.

Where can Lift tickets be reviewed and purchased?

Tickets can be purchased by visiting our resort websites and selecting the dates you would like to ski. Be aware that lift-ticket sales are limited this season to enhance the on-mountain guest experience, so lift tickets (or days) do sell out. We highly recommend purchasing lift tickets in advance.

We will mail all tickets that are ordered more than 9 days prior to arrival. Please go to any of our ticket offices, present a photo ID, where you can also pick up your ticket. Please call the Epic Pass Service Center at 970-754-0005 with any questions prior to your arrival, or contact a ticket agent via Live Chat at EpicPass.com.

What are the Passes that have access to Heavenly?

A variety of Passes include access to Vail Resort. Be aware that passes can have restrictions on the number of days or the dates of access. For detailed information, please go to www.EpicPass.com, go to Passes (found on the menu bar at the top of the page), and click on the specific pass you would like more information on. 

Where do I buy buddy tickets/ski with a friend tickets?

The ability to purchase discounted Buddy Tickets and Ski-With-A-Friend Tickets are included with certain passes, if purchased in the spring. If you have Buddy or SWAF tickets included with your pass, you can purchase the discounted lift tickets at www.EpicPass.com or at a ticket window. To avoid delays, we encourage you to purchase online. To purchase online, a Pass Holder must sign into “My Epic Account” (top right) at EpicPass.com, click on the “Passes” tab and navigate to the “Benefit Tickets” section. You can select the specific day and resort after you click on “Buy For A Buddy” or “Buy For A Friend.” Once purchased, the lift tickets must be picked by the Pass Holder at the Resort by displaying their pass. For more information, please go to www.EpicPass.com, Benefits (top, center) then Ski With A Friend and Buddy Tickets.

Do you offer discounts for military personnel?

Yes. There are two different options and the most economical is the Epic Military Season Passes. We provide options for Active, Retired, and Veteran military members and eligible Dependents. U.S., Canadian, and Australian personnel and their eligible dependents qualify. Military Passes require verification of current military status and verification CAN NOT be completed in the resort. For more information, please refer to this link: https://www.epicpass.com/pass-results/military.aspx Please Note: Partner resort access and Buddy Tickets are NOT included with any Military Passes. Ski-With-A-Friend Tickets ARE included. For more information, please go to EpicPass.com, Need Help? (Top center) and then Military Passes. The second option is Military Lift Tickets. We offer discounted Military Lift Tickets for Active and Retired military members and eligible dependents. Guests can purchase Military Lift Tickets at the ticket window or by phone at 970-754-8245. Military Lift Tickets require verification of current military status at the ticket window or at the time of purchase by phone. Please Note: Veterans and their Dependents do NOT qualify for Military Lift Tickets. 

Do you offer professional discounts for non-Vail Resorts Ski Patrol?

Yes, we offer professional discounts for National Ski Patrol (NSP) members, along with other professional organizations, such as PSIA, CSIA, and others. NSP members can purchase one discount lift ticket per day. Discounted Tickets can be purchased at the ticket window or by calling the Epic Pass Service Center at 970-754-0005. Whistler-Blackcomb guests call 800-766-0449. You also can contact an agent via Live Chat at EpicPass.com. A current NSP ID must be presented at the time of purchase. 

How do I cancel or change the date of my lift ticket?

To change or cancel a lift ticket date, please call the Epic Pass Service Center at 970-754-0005. Whistler-Blackcomb guests call 800-766-0449 or go to the resort ticket window by 5 pm on the expiration date of the lift ticket. In addition, be aware that two or more day lift tickets have a range of dates of use, depending on the number of days of the ticket. For example, a two-day ticket can be used anytime within a three-day range. A three-day ticket has a five-day range of use, etc. Stop by a ticket window for more details. Also be aware that lift-ticket sales are limited this season to enhance the on-mountain guest experience, so lift tickets could sell out. We highly recommend purchasing lift tickets in advance. If a resort is not sold out, lift tickets can be purchased online or at the resort, but not by phone. For more information, please go to Snow.com, Tickets (top, center), and then scroll down to FAQs.

Is my pass or lift ticket transferable to my friend or family member?

No. Season Passes and Lift Tickets are non-transferable and they are assigned to an individual person. Anyone caught using another person’s Lift Ticket or Season Pass will be removed from the mountain and could face other additional penalties. 

What discounts are include with my pass or lift ticket?

There are many season-long discounts attached to your Season Pass. Benefits include Epic Mountain Rewards of discounts up to 20 percent on food and beverages, lodging, group lessons, and gear rentals, among other benefits. Other Season Pass benefits include discount Buddy Tickets and Ski-With-A-Friend Tickets, and Summer Access. For more information, please go to EpicPass.com, Benefits (top, left) then View All Benefits.
All Epic Day passes include season-long Epic Mountain Rewards discounts. Other benefits and access are determined by the type of Epic Day Pass purchased. For more information, please refer to this link: https://www.epicpass.com/passes/epic-day-pass.aspx Please Note: Epic Day Passes do NOT include Buddy Tickets, Ski-With-A-Friend tickets, or Summer Lift Access.
For discounts and benefits attached to Whistler Blackcomb Passes, please refer HERE 
Lift ticket benefits include the ability to change the date and also refund all unused days.

Can I buy lunch with my pass?

Yes! You just need to make sure you have resort charge set up. Learn more on how to set up resort charge here 

Do I get my Epic Mountain Rewards at your restaurants?

For the most part - absolutely! All of our cafeteria style restaurants on mountain offer the EMR discount (20%!) on food. Alcohol is excluded at all locations and there is limited participation among our fine dining and full service restaurants. Be sure to look HERE to see everywhere you can use this awesome pass holder discount

Do I need a reservation to have lunch on mountain?

No! No reservations required to enjoy our convenient on-mountain cafeterias this year. Just ride until you're hungry, and then pop in.

I want to have lunch with a big group, is it okay if I save a bunch of tables?

It depends, but we, and a lot of the other guests on the mountain, would really prefer you do not save tables so that those who are looking to sit can find a place to enjoy their lunch. If you want to eat with a big group all together, we recommend trying before noon or after 1:30 PM.

Last year you told me I had to leave after 45 minutes, is that still true?

Thankfully we are in a different place than last year and required table time limits are no longer in effect. However, out of respect for other guests, we do ask you to be thoughtful and limit your time at the table, especially during peak times and holidays. Go ride!

When is the best time to eat lunch?

When you're hungry! But also, to get the most out of your day, consider dining outside of our peak hours of 12:00 PM - 1:30 PM. We always recommend an early start, an early lunch (11:00 is awesome), and an early après.

Where can I get my skis or board tuned?

Heavenly Tune located at California Lodge 

Where do I search and book online or call to review my vacation plans?

Check out our lodging options across our resort portfolio here. 

How do I find ski in/ski out lodging?

You can filter for ski in/ski out properties on many of our search and book pages. Select which resort you'd like to visit to search properties

Where's the best place to stay in-resort?

Check out our recommended signature properties across our resort portfolio here

Can I bring my pet?

Some of our properties are pet friendly. You can review the detailed information on property amenities on our resort search and book pages.

How do I get to the resort?

For directions to Heavenly, parking information and transportation options, click here

Does the resort offer lockers? Do I need to purchase in advance? How much is a locker pass for the season?

Yes, the resort offers lockers on a first come first serve basis. Locker Price:Mon-Thu = $15/$18 Fri-Sun = $20/$25 

Where can I park? How much does it cost?

Parking is Free at our California Lodge, Boulder Lodge and Stagecoach Lodge.  Parking is available at a cost by the City of Tahoe at the Heavenly Village to access the Gondola. 

What time do I need to arrive for ski school?

Please arrive an hour before the start of your group lesson. For more tips and information, check out our Know Before You Go page.

Where to meet for Ski school?

Check-in's take place in the front / highly visible location at the base areas - California Lodge, Gondola base area, Boulder. Stagecoach does not have ski school.

Find all the information on where to go, what to expect, what to bring, including where to meet for Ski School on our Prepare for Your Lesson.

What transportation options exist from the airport?

Airport transfers please visit click here.

More information

What is the weather like when I arrive?

For the latest snow and weather conditions, click here 

Where do I find the daily morning snow conditions report?

For the latest snow and weather conditions, click here 

Where are the ticket window locations?

Heavenly Ticket Windows are located in California at California Lodge and Heavenly Village.  In Nevada Ticket Windows are located at Stagecoach Lodge or Boulder Lodge. 

How do I activate the card I have?

When purchasing online, you can select "have a card" while logged into your epicpass.com account, select pass number of the card you have to continue to use the card you have in your possession.

I never got my pass in the mail. Can I still go skiing?

Absolutely. All Season Passes provide access as determined by that particular pass, even if you don’t have the physical pass in hand. Please go to any Vail Resorts ticket office, present a photo ID, and a new pass will be issued. If time permits, please call the Epic Pass Service Center at 970-754-0005 and a new pass will be mailed. Whistler-Blackcomb guests call 800-766-0449. Or contact a pass agent via Live Chat at www.EpicPass.com to have a new pass issued.

Where do I pick up my pass?

Please go to any Vail Resorts ticket office, present a photo ID, and you’ll be able to pick up your pass. If time permits, please call the Epic Pass Service Center at 970-754-0005 and a new pass will be mailed. Whistler-Blackcomb guest call 800-766-0449. Or contact a pass agent via Live Chat at www.EpicPass.com to have a new pass issued. Download My Epic App to activate your mobile pass and skip the line at the ticket window.

Where do I pick up rentals?

Heavenly Rentals located at Heavenly Village, California Lodge, Boulder Lodge & Stagecoach Lodge. 

Are there any Covid restrictions in the restaurants?

At this time we have no COVID-19 related restrictions in our dining facilities - that means no reservations, no proof of vaccines, no masking requirements, and no social distancing. Dinner reservations are required in select fine dining locations. Of course we always recommend you and our team follow common sense best practices, wash your hands frequently, and please stay home if you're feeling sick or have a fever.

What food and beverage options are open, and what are hours of operation?

Heavenly Lodges open from 9am - 5PM: Lakeview Lodge, Steins, SkyDeck, Tamarack Lodge, Café Blue, Gondola Snack Shack, East Peak, Boulder Lodge, Stagecoach Lodge, California Lodge

What are our options for on-mountain dining for lunch?

Steins, Sky Deck, Stagecoach Lodge, Tamarack Lodge, California Lodge, Lakeview Lodge, Boulder Lodge, Cafe Blue, Heavenly Snack Shack.

Someone in my family has a food allergy or sensitivity, are your lodges able to accommodate them?

We strive to offer meals that suite a variety of modern lifestyle and dietary preferences, due to the nature of our menus, please ask locally during your visit.

Do you take cash in your restaurants?

At this time, Vail Resorts does not accept cash in it's restaurants. All major cards, ApplePay, and resort-charge are accepted.

I just want to keep skiing, do you have grab & go options?

Yes, most lodges offer snacks, protein bars, and to-go sandwiches and salads to keep you fueled and on the go!

What time do lifts close?

4:00pm Lifts Close. Please head to Gondola by Tamarack Lodge around 3:30pm.

When do different sections of the mountain close?

Terrain may be closed due to conditions, operations, or time. To view the latest trail and lift status, click here. 

Why are some trails groomed and other not?

Grooming is carried out each and every night, however grooming routes change and not every run is groomed each night.

How to contact safety/ ski patrol

For Ski Patrol please call 530-542-6944

Which runs are open?

To see which runs are open, please visit our Lift & Terrain Status page on our website.

Which base areas are open?

To see which runs are open, please visit our Lift & Terrain Status page on our website.

What transportation options exist within the resort?

For resort transportation options, click here 

Where to get a refund?

Visit any of the base area ticket locations. 

Why didn't Epic Mountain Rewards apply?

The Epic Mountain Rewards discount is available at eligible Vail Resorts restaurants, lodges, rental shops, golf courses, and other businesses and activities. The discount applies to all food and non-alcoholic beverages. The pass holder must present their eligible pass to receive the discount. For more details, Please go to www.EpicPass.com, Benefits, then Epic Mountain Rewards to learn more, or click here

Where can I charge my phone?

Our lodges and restaurants are great places to charge your phone. In addition, we have free and secure mobile phone- specific charging stations on the mountain that are easy to use. Just enter a custom pin number when you place the phone in the locker and use that same pin to unlock the locker to grab your phone.

Where can I locate the mobile phone charging stations?

The locations are shown on the trail map, and are available at the following locations: Tamarack Lodge, Cal Lodge, Stage Coach Lodge, East Peak Lodge, Lakeview Lodge.

Where are the restrooms?

We have restrooms available at California Lodge, Steins, Sky Deck, Top of Gondola, Tamarack Lodge, East Peak Lodge, Boulder Lodge, and Stagecoach Lodge.  

Where to return rentals?

Heavenly Rentals at Heavenly Village, California Lodge, Boulder Lodge.  

Where is the closest retail outlet?

Main Lodge, Cecil's Plaza, Lakeland Village & Stagecoach Lodge 

Do you sell skis/snowboards?

Heavenly Rentals at Heavenly Village, California Lodge, Boulder Lodge.  

I forgot my boots, where can I rent additional gear?

Several locations: 1) Heavenly sports at California Main Lodge 2) Tamarack Lodge next to the Gondola 3) Stagecoach rentals next to the ticket windows 4) Boulder Lodge (Proper main building with F&B, tickets inside).

Where can I book dinner?

After a day on the mountain visit the Dining page for dinner options.

Where can I take my family for a quick dinner for tired kids?

After a day on the mountain visit the Dining page for dinner options.

For après, Heavenly is the place to be.  Enjoy drinks on the mountain at Tamarack Lodge, California Lodge, and Stagecoach lodge for after slope drinks! On Friday's & Saturday's enjoy live music at Tamarack Lodge from 2-4pm.  

Do you provide over-night ski storage?

Passholders have the option of renting seasonal lockers and some limited storage with a valet at rentals.